• Intellectual Property (IP) Confidentiality: No. CAD manufacturing files belonging to VisiCan products, 3D interior scan data, and air vent mount designs are strictly not shared with third parties due to our Intellectual Property (IP) rights and corporate confidentiality.
• Custom Design Dimensions: For custom pod or vent mount designs, you may reference the external housing dimensions (Width x Height x Depth) and connector clearances specified on our product pages and FAQ guide.

• Hardware Compatibility: Outer enclosures are specially engineered based on device model and hardware generation. Selling outer casings as independent spare parts or user-replacement is not available for VisiCan models.
• Assembly Precision: On certain models, housing replacement requires disassembling and reassembling screen interconnects and internal components together, making it unsuitable for user intervention.
• Damaged Units: If your unit's enclosure is damaged, you may contact our technical support team with photos showing model, hardware generation, and current condition. Where applicable, a paid quotation for bench inspection and component replacement may be provided.

• Enclosure Material: VisiCan display enclosures are manufactured using high-temperature, vibration-resistant ABS plastic designed for automotive interior environments.
• Surface Finish: Outer and front surfaces feature a matte black acrylic finish to minimize windshield reflection. Pre-paint manufacturing marks may be visible on hidden interior/rear casing areas.
• Exceptions: Standard Golf Mk8 / 8R models feature a High-Gloss (Piano Black) front trim bezel matching OEM interior dashboard trim, while the rear/interior casing uses a matte black finish.

• Tuned & Stock Support: Yes. VisiCan Displays support both stock vehicles and Stage 2+ modified or track-prepared cars.
• No External Sensors Required: VisiCan queries live engine data directly from factory sensors over OBD2/CAN-Bus (e.g., ECU, TCU). External sensors are not required unless monitoring non-OBD auxiliary signals (such as ethanol content or custom analog pressure sensors).

• Housing Design: VisiCan VentMounts are provided as ABS plastic housing units designed to replace internal vent louver fins. Complete factory vent assemblies are not included.
• Reversibility: Installation requires no cutting, drilling, or permanent modification (except on specific platforms like Seat Ibiza if internal pass-through holes are required for cable clearance). The installation is fully reversible to OEM vent condition.

• Installation Duration: The vast majority of our customers complete self-installation independently within 30–45 minutes.
• Tools Needed: No drills, soldering irons, or power tools are required; basic hand skills and standard plastic trim removal tools are sufficient.

• Platform Availability: Dedicated VentMount housings are not manufactured for Audi A4 B6, Peugeot 207 RC, Citroën DS3, or BMW E89 Z4 platforms.
• Alternative Universal Options: Universal DIY standalone models (e.g., D72 round housing, 72x38 compact casing, or 82x56 universal casing) are available for dashboard, air vent cavity, or steering column mounting.
• Custom Tooling Policy: New VentMount models require a minimum of 10 pre-orders/committed requests before production tooling, ECU communication firmware, and housing development begin.

• Hardware Incompatibility: No. DashMount and VentMount units (as well as 1st–3rd Generation vs. 4th/5th Generation displays) use completely different internal printed circuit boards (PCBs), processor architectures, and button layouts. Casing swaps alone cannot convert DashMount or older-generation units into VentMount models.
• 4th Generation DashMount Exception: 2024 production 4th Gen DashMount units can be converted to VentMount configurations by sending the functional display to VisiCan for complete housing and internal re-assembly under standard after-sales pricing.

• Display Hardware Architecture: VisiCan gauges process all telemetry data directly on their integrated TFT screens to deliver millisecond refresh rates and high data precision. The device does not include direct video/HDMI output or a standalone CarPlay/Android Auto app.
• Wi-Fi Supported Web Interface (In R&D): On vehicles equipped with a Wi-Fi Module, software developments are in R&D stage to enable live data monitoring and log analysis via browser-enabled Android displays connecting to a local web interface (visican2025.local) with minor latency (~0.25 sec) and reduced refresh frequency (1 – 4 Hz).

• Startup Symptoms: If the screen remains completely dark during normal vehicle ignition, without showing startup animation, color sequence, or boot logo, power supply, wiring harness, connector engagement, or hardware issues are suspected.
• Programming Mode Distinction: Flashing/Programming Mode is entered intentionally using specific button combinations (where a dark screen is normal during flashing). However, the absence of the VisiCan boot logo or inability to access the System Info screen (holding Button 3 at boot) on normal startup does not indicate Programming Mode.
• Required Action: Do not force connectors, attempt reversed insertion, or alter wiring harness paths. If issues persist, contact technical support with your vehicle model, device generation, connector photos, and a brief video showing symptoms. A bench hardware and power inspection may be requested if necessary.

• Hardware Integrity Check: If the boot animation, color transition, or VisiCan logo appears upon turning on vehicle ignition or plugging into the OBD port, the VisiCan display hardware can generally be assumed defect-free.
• Voltage Drops / EEPROM Stall: Severe battery voltage drops during engine cranking, weak batteries, or turning off ignition during Wi-Fi data transfers may temporarily stall EEPROM/memory parameters. This does not indicate panel or mainboard hardware failure; your hardware remains intact.
• Solution: The issue is resolved by reloading default factory parameters using designated button combinations.

• Internal Refresh Rate: Screen updates refresh in less than 1 ms. To maintain CAN-Bus stability, VisiCan applies a safety delay of 8–15 ms between consecutive ECU queries.
• Pre-2012 VAG (KWP Protocol): Queries measuring blocks (4 values per block) returned within ~35 ms.
• 2012+ VAG (UDS Protocol): ECU responses are nearly instantaneous; the 8–15 ms safety delay yields effective query speeds of 8–15 ms per request.
• PSA, Hyundai, Honda, Renault: Response times range from 35 ms to 180 ms depending on ECU data block sizes.
• BMW / MINI (OBD2 Gateway vs. PT-CAN Direct): OBD queries via the gateway (ZGW) respond in ~35 ms (~30 queries/sec). Direct PT-CAN bus hardwiring bypasses the gateway bottleneck, achieving instant responses subject to the 8–15 ms safety delay (exceeding standard OBD loggers like MHD).

• Standalone ECU Support: On builds without standard OBD diagnostic ports that utilize Standalone ECUs (e.g., ECUMaster EMU Black), live parameters can be monitored instantaneously if the ECU provides CAN-Bus output and matching VisiCan firmware is flashed.
• K-Line Exception: Apart from CAN-Bus communication, a dedicated K-Line communication firmware solution is available exclusively for legacy VAG 1.8T ME7.5 engine control units.

• Protocol Switching Handoff: Accessing specialized feature pages (e.g., switching between ECU engine data and DQ250/DQ500 DSG transmission data, opening DTC listings, or exiting OFF mode) forces the display to terminate one diagnostic session and initialize another with a different control unit.
• Momentary Delays: During protocol switching, live data experiences a brief pause (up to 10–20 seconds on pre-2012 KWP builds; brief momentary pauses on UDS builds). Repeatedly pressing buttons during this handoff resets connection timers and prolongs the delay.

• CAN-Bus Verification: Pre-2008 BMW E-Series vehicles (e.g., E60, E90, E92) use K-Line diagnostics on OBD Pins 7/9 and lack CAN-Bus lines at Pins 6 and 14. VisiCan displays require CAN-Bus communication and will not operate on K-Line alone (CAN lines became standard at the OBD port starting late 2007/2008).
• PT-CAN Retrofit: Full functionality can be achieved by tapping into the vehicle's Powertrain CAN-Bus (PT-CAN at the ECU/ABS module or main harness) and hardwiring CAN High and Low to OBD Pins 6 and 14 along with a switched +12V feed (Pin 1), provided the DME supports CAN-Bus diagnostics.

• PT-CAN Wiring Pinout (FEM Module):
  • Blue Wire (CAN High): A173-9B Pin 19 (Blue/Red wire).
  • Green Wire (CAN Low): A173-9B Pin 18 (Red wire).
  • Red Wire (+12V Switched): A173-8B Pin 20 (Grey/Green wire).
  • Black Wire (Ground): A173-8B Pin 24 (Brown wire).
• Simultaneous Diagnostic Sessions: Vehicle ECUs support only one active diagnostic session at a time. When hardwired to PT-CAN, external diagnostic tools (e.g., ISTA, MHD) plugged into the OBD port will collide with VisiCan unless VisiCan is placed into hardware Programming Mode (button combination) or OFF Mode during the diagnostic session.

• PT-CAN Wiring Pinout (BDC Module):
  • Blue Wire (CAN High): A258-8B Pin 48 (Yellow/White wire).
  • Green Wire (CAN Low): A258-8B Pin 47 (Yellow/Black wire).
  • Red Wire (+12V Switched): Switched +12V fuse output in BDC fuse box.
  • Black Wire (Ground): Chassis ground (Brown wire bolted to chassis).
• Simultaneous Diagnostic Sessions: Vehicle ECUs support only one active diagnostic session at a time. When hardwired to PT-CAN, external diagnostic tools (e.g., ISTA, MHD) plugged into the OBD port will collide with VisiCan unless VisiCan is placed into hardware Programming Mode (button combination) or OFF Mode during the diagnostic session.

• Same-Family VAG Engine Swaps: Swapping engines within compatible 4-cylinder VAG TSI platforms while retaining the factory ECU (e.g., 1.2 TSI to 1.4 TSI) requires no firmware changes; existing VisiCan firmware remains fully compatible.
• Different ECU/Protocol: Replacing the factory ECU with a different ECU type or protocol requires purchasing and flashing a matching ECU communication firmware license.

• Cluster Gauge Buffering: Factory dashboard gauges use heavily buffered algorithms (holding a fixed center reading, e.g., 90°C, across an actual operating window of 75°C–105°C) to prevent driver alarm.
• Real-Time Data: VisiCan reads and displays the exact, unbuffered engine coolant and oil temperature directly from the ECU via OBD2/CAN-Bus. Live values match factory diagnostic tools (e.g., ODIS, VCDS, ISTA).

• Wideband O2 / AFR Capping: If the upstream wideband O2 sensor is degraded, disconnected, or operating in Open Loop, the THP ECU outputs an out-of-range raw value (e.g., 65.35 / 65.535). VisiCan caps displayable AFR at 21.5. This indicates a vehicle sensor/tune fault, not a gauge defect.
• Static MAP / Boost: Certain custom ECU tunes isolate manifold pressure PID streams over OBD2. If diagnostic tools confirm the sensor is operational, VisiCan engineering can update firmware to query secondary MAP memory block addresses.

• Service Fee: Yes. Devices sent to our service center for settings, configuration, or firmware flashing operations that can be performed directly by the user via menu or button combinations guided by support are subject to a "Testing & Inspection Service Fee" and round-trip shipping charges payable by the customer.
• Objective: Our goal is to prevent unnecessary unit removal and shipping delays for customers by resolving procedures remotely and efficiently.

• Pin 1: Switched Ignition Power (+12V) — Connects to Red wire. Unused on BMW F and G Series models; wire end remains insulated and disconnected inside harness.
• Pin 5: Signal Ground — Connects to Black wire.
• Pin 6: CAN-Bus High — Connects to Blue wire.
• Pin 14: CAN-Bus Low — Connects to Green wire.
• Pin 16: Permanent Constant Battery Power (+12V) — Unused on VAG models; lead remains un-terminated and insulated inside the harness splice.
• Auxiliary Leads: White, purple, and orange leads should remain insulated and disconnected unless using specific add-on modules. Yellow wire on the splice section is reserved for Flex Fuel signal input.

• Exposed Constant Battery Lead (+12V Pin 16): On VAG harnesses, OBD Pin 1 supplies switched power while the red lead from Pin 16 is un-terminated and insulated inside the cable. If this wire becomes un-insulated during cable routing or footwell contact, short-circuiting against chassis metal or ground leads will cause the vehicle's CAN Gateway to enter protection mode, log multiple DTCs, or lock out starting.
• Troubleshooting:
  1. Inspect lever-lock and mid-harness splice connectors for exposed red wiring.
  2. Disconnect the mainboard display unit from the mid-harness connector, leaving only the OBD plug attached, to verify if vehicle power normalizes.
  3. Insulate unused leads with heat-shrink tubing and clear stored vehicle codes.

• Power Pin Differences: Portable diagnostic tools draw permanent constant power directly from OBD Pin 16. VisiCan displays draw switched ignition power from OBD Pin 1 (or via inline lever-lock leads) to automatically power down when ignition turns off and prevent battery drain.
• Troubleshooting: If scanners power on but VisiCan does not, verify the vehicle's Pin 1 switched ignition fuse in the fuse box or check that inline white lever-lock terminal leads on the VisiCan harness are firmly seated.

Power Troubleshooting Steps:

• OBD Socket Power Supply: Verify power output at your vehicle's OBD socket power pins (depending on the vehicle model, VisiCan draws power from Pin 1 or Pin 16).
• Lever Terminal Connector: Check the white inline lever connector located 5–10 cm behind the OBD plug and confirm that both red power wires are securely locked in place.
• Extension Wire Harness Connectors: Ensure the 4-pin inline harness connector and the 8-pin mainboard connector are fully mated and locked.
• OBD Socket Female Terminals: Ensure the vehicle's OBD socket female pin terminals are not loose or stretched to maintain proper contact pin retention.
• OBD Wiring Harness Continuity Check: Check continuity using a multimeter between the OBD plug and the 8-pin motherboard connector (1 or 16 → Red, 5 → Black, 6 → Blue, 14 → Green).
• Hardware Defect Possibility: If the 8-pin connector on the VisiCan mainboard receives +12V power on the Red wire, Ground (GND) on the Black wire, CAN High on the Blue wire, and CAN Low on the Green wire, the screen should display a color transition/boot logo upon plug-in or ignition power-on. If voltage is present but the display remains completely blank without a boot sequence, a hardware fault may be present. In this case, the unit must be sent to our company address for technical inspection.

• Boot Loop Resolution: Boot loops occur when invalid parameter configurations are saved or corrupt EEPROM memory access occurs due to low battery voltage during boot. Hold Button 4 while turning on ignition to force-boot into the Settings Menu. Cycle through menu pages to the final page using Button 4 to save and auto-sanitize memory.

• VAG, Renault, Peugeot, etc. (European Platforms): OBD ports on these vehicles include switched +12V power on Pin 1. Standard VisiCan OBD harnesses draw power automatically via Pin 1, switching the display ON and OFF with ignition automatically.
• BMW E-Series LCI, F-Series, and G-Series: OBD ports on these vehicles do not feature switched +12V ignition power; they provide 24/7 permanent battery power. VisiCan detects ignition state via CAN-Bus data (F-Series) or battery voltage level monitoring (G-Series). When ignition turns off, the display enters a low-power Sleep Mode and disables side buttons.
• Honda Civic 10th Gen, Civic Type R FK2 / FK8, Hyundai i20N, etc. (Asian Platforms): OBD ports on these vehicles lack switched +12V power and provide 24/7 constant battery power. Operating VisiCan on these platforms requires running a fused +12V switched ignition lead from the internal fuse box directly to the inline lever-lock terminal on the VisiCan OBD harness.

• Thermal Protection Fuse (55°C–60°C): VisiCan displays feature an electronic thermal fuse system. When motherboard temperatures reach 55°C–60°C (caused by ambient heat build-up or hot air blowing), brightness automatically reduces. If heating continues, power shuts off temporarily to prevent circuit damage. Use brightness levels 1–2 steps below maximum during extreme heat.
• Localized Solar Darkening: Concentrated solar heat on display panels causes temporary LCD darkening. Panels are rated up to 120°C and normalize once cabin temperatures cool.
• Hardware Solder/Flex Cable Fault: If a screen dims/goes dark after 1–2 minutes at normal ambient temperatures and only recovers when physical finger pressure is applied to the panel, this indicates a hardware failure (flex cable detachment or cold solder joint) requiring bench repair.

• Standard OBD Harness: Standard plastic OBD connector housing with integrated Flex Fuel sensor leads.
• Heavy-Duty Industrial OBD Harness (Additional Price): Enlarged, high-impact industrial plastic connector designed to withstand extreme foot strikes or workshop tool impacts. Because the housing is rigid, severe impacts will not break the connector, but may transfer force to the vehicle's factory OBD port housing.

• Sensor Compatibility: Requires an aftermarket ethanol sensor (e.g., GM, Continental, Bosch) with a 50–150 Hz frequency output.
• Sensor Wiring & Pull-Up Resistor:
  1. Install sensor in the fuel line; supply switched +12V power (from an external vehicle fuse circuit) and chassis ground.
  2. Connect a 2200 Ohm (2.2 kΩ), 1/4-Watt resistor between the switched +12V power wire and the sensor's signal output wire.
  3. Connect the sensor's signal output wire to the yellow wire on the VisiCan OBD harness splice section.

• Analog Input Channels: VisiCan displays feature 4 external I/O channels. Channels 3 and 4 support 0–14.4V analog signals (compatible with 0–10V industrial pressure sensors and NTC temperature sensors, such as Bosch 0261230482 dual temp/pressure sensors).
• Display Location: Live analog readings are displayed under the dedicated Sensor Page in the VisiCan menu.

• 3.3V Logic Output Signal: The Programmable Alarm & Output Module triggers a 3.3V control signal on dedicated output leads based on real-time parameters (Boost, RPM, IAT, Throttle).
• Hardware Interfacing (12V Loads): To trigger 12V relays, solenoids, or methanol pumps, an external relay/interface board must step up the 3.3V logic signal to a 12V / 0.75A (750mA) output.
• Shiftlight LED Wiring & Setup:
  • Wiring: Red to Switched +12V, Black to Ground, Orange wire to auxiliary Orange lead on VisiCan harness.
  • Menu Setup: Under OUTPUT SETTINGS 1, assign parameter to RPM, set START@ warning RPM, FULL@ shift point RPM, and duty cycle D@ (50% for flashing; 90% for solid).
• Safety Warning: Due to minor latency inherent in OBD2 queries, VisiCan does not recommend using OBD-triggered outputs for primary engine safety functions (e.g., primary methanol delivery on aggressive timing tunes).

Thanks to the default reset feature introduced to our firmware in June 2025, you can reset your device by reloading factory default parameters into memory.

Button Combinations (Depending on Firmware Version):

• Method A: Press and hold Button 3 during startup (while boot animation/logo is displayed) to access the System Info page, then press and hold Button 4,
• Method B: Or directly press and hold Button 1 at startup and release as soon as "Loading Defaults" appears on the screen to complete the reset.

Note: One of these two button combinations can be utilized depending on your firmware version.

To ensure your firmware requests are processed quickly, please send the following details to team@visicaneu.com:

• Your contact details, and order number / invoice / purchase records if available,
• Vehicle make, model, model year, and ECU/software details,
• Photo of the System Info Screen: Screen capture obtained by holding Button 3 at startup while switching on vehicle ignition.

• Standardization Policy: VisiCan firmware builds are standardized for quality control. Custom, user-exclusive, or one-off firmware modifications are not permitted, as changes affect all devices sharing that firmware model.
• Free Updates (Under Warranty): Devices under the 2-year warranty receive free stability updates via email. Email team@visicaneu.com with contact details, vehicle specs, and a photo of the System Info screen (obtained by holding Button 3 during ignition start).
• Out-of-Warranty / Feature Update Flashing Fee: Out-of-warranty updates or paid feature upgrades incur a standard service fee paid via corporate bank transfer prior to file delivery.

• While VisiCan is not Running:
  1. Turn off vehicle ignition completely.
  2. Press and hold Button 1.
  3. Turn ignition ON while holding Button 1. The device boots directly into Flashing Mode.
• While VisiCan is Running:
  1. Enable Programmer Mode in the Wi-Fi Module web interface. (If firmware update will be done via Wi-Fi Module, DataLogging should be set OFF and Programming Mode should be ON before putting VisiCan into programming mode).
  2. Press and hold Button 1 and Button 2 simultaneously while VisiCan is running. (If VisiCan is not running, press and hold Button 1 while turning ON ignition).
• Screen remains dark, confirming Flashing Mode.

To ensure accurate logging and maximum data resolution when using the VisiCan Wi-Fi Module, follow these guidelines:

• External Datalogging Parameter: Ensure that External Datalogging is set to 2 in the VisiCan Settings Menu or web interface.
• Screen Selection (SCR 2): Keep the gauge on SCR 2 (Main Overview Page) during data logging runs. This page allows custom PID assignment and ensures consistent multi-parameter sampling across all ECU blocks.
• Sampling Rate & Data Integrity: Querying more metrics reduces the queries-per-second rate slightly due to ECU bus timing, but it will never cause missed frames or zero-value ("0") log entries.
• Logged Data Structure: You can customize the 8 parameter cells on the Main Page to suit your vehicle. For instance, on 1.4 TSi engines, formatting the layout as KWx - AFR, HPF - IGN - BST, O.T - EGT - XXX allows replacing XXX with any preferred compatible metric from the Wi-Fi Module log column list. On SCR 2, the Wi-Fi module logs 16 total parameters per row (including background engine safety channels such as BST, BTR, HPF, HPT, RPM, KW1–KW4, KWx, AFR, AFT, IGN, IAT, and O.T).

• Navigation & Saving:
  1. Turn off ignition.
  2. Press and hold Button 4 while turning on ignition to enter the Settings Menu.
  3. Use side buttons: Button 1 (Back), Button 2 (Increase), Button 3 (Decrease), Button 4 (Next page / Save on final page).
  4. Assign desired parameters to main page slots and cycle to the final page to save.
• Cell Population Requirement: 4th and 5th Gen displays support up to 8 main page parameter cells. All 8 slots should be populated with active, valid ECU PIDs. Leaving cells blank or selecting unsupported PIDs introduces protocol timing delays.
• Text Color: Set to RED, BLUE, or AMBER (On 4th Gen devices, text color must be configured upon every Settings Menu entry).
• Multi-PID Query Multipliers: Single parameter labels may query multiple ECU registers behind the scenes (e.g., KWx queries retard across all cylinders; AFR queries actual and target AFR). Displaying 8 parameters may generate 12–15 total ECU queries per cycle.

• Direct Brightness Adjust (4th Gen): Press Button 3 on active gauge pages to toggle brightness levels. To save brightness settings to memory, change the screen page after adjusting.
• Disabling Auto Day/Night Mode (5th Gen): Enter Configuration Menu (hold Button 4 at boot). Set Auto Day Night to 0 (Disabled). Cycle to the final page to save.
• Disabling Background Images (5th Gen): Enter Configuration Menu (hold Button 4 at boot). Set Background Bitmap to 0 (Disabled). Cycle to the final page to save.
• Recommended Brightness Settings: Set Day Brightness to 3–5, Night Brightness to 1–3, Auto Day/Night Switch threshold to 20–25 (up to 40 for tinted cabin glass), and Auto Brightness Min to 0.

Hold Button 4 at startup to enter the Configuration Menu and verify:

• Invert.C: Set to 0 or 1 (toggle if screen colors appear inverted).
• Rotation: Set to 2 or 4 (depending on physical screen mounting orientation).
• Text Color: Set to RED, BLUE, or AMBER (On 4th Gen devices, text color must be configured upon every Settings Menu entry).
• Can Debug Mode: Must be set to 0.
• Save and exit on the final page to re-initialize configuration EEPROM.

• Solid White Screen: Flashing incompatible firmware, UI themes, or boot logos across unsupported generations (e.g., 5th Gen background bitmaps flashed to 4th Gen hardware) causes white screen errors. Reflash the matching firmware version using the USB programming interface and PC.
• Corrupt/Blank Parameter Labels: Vehicle voltage drops, battery drain, or jump-starting can corrupt saved settings in EEPROM. Please follow "How do I select, reconfigure, or save values displayed on the VisiCan main page layout" steps to verify VisiCan User Settings.

• Static Boot Logo: You might have set your VisiCan display mode to OFF Mode or DTC Mode. In this state, while the logo is displayed, press Button #4 repeatedly 2-3 times to skip to the Main Page or active working pages.
• Invalid Firmware or Activation Code Issue: Incompatible or invalid firmware might have been uploaded to VisiCan Display, or vehicle voltage drops, battery drain, or jump-starting might have corrupted the activation code settings in EEPROM. You can request matching compatible firmware from the VisiCan team and reflash your unit.

• Generating Boot Logos: Visit https://www.visicaneu.com/WebTools.html, select Boot Logo Tool, choose the matching format for your VisiCan hardware, upload image, click Generate HEX, and download the .hex asset file.
• Uploading Assets: Upload generated files using the Wi-Fi Module web interface or USB programming interface. (Factory boot logos are intentionally left-aligned; full-screen custom graphics replace factory logos entirely).
• USB Graphics Flashing: Direct USB loading of custom UI themes/graphics requires firmware version April 2026 or newer.

PC COM Port Not Detected:

1. Inspect 6-pin USB extension lead connections in footwell.
2. Disconnect extension lead and plug USB TTL programmer directly into computer USB port.
3. Verify Silicon Labs / FTDI CP2102 drivers in Windows Device Manager.
4. Launch Flashing Tool at https://www.visicaneu.com/WebTools.html, select active COM port, select binary .hex file, and click Flash Firmware.

Wi-Fi Module Locked in Boot Mode / Blank Web Page:

1. Connect PC/mobile device to Wi-Fi Access Point and open web interface.
2. Toggle Programmer OFF and DataLogging OFF, then cycle vehicle ignition.
3. Execute RTC SYNC 3–4 times consecutively until time updates.
4. If web page remains blank, click UI UPDATE (OTA) and wait 30–45 seconds.

NOTE: Unless explicitly instructed by support, do not click Clear Flash or Format Flash, and do not fill storage beyond 75% capacity.

• Available Modules:
  1. 5th Generation Graphics / Boost Page: Adds circular gauge graphics, modern layout themes, and a dedicated boost meter screen.
  2. Programmable Alarm & Output Module: Enables customizable alarm thresholds and external output triggers.
  3. DTC Listing & Clearing Module: Enables diagnostic fault code reading and clearing for engine control units (ECU).
• Licensing Policy: Base firmware updates do not automatically activate unpurchased add-on modules. Optional modules must be purchased individually or bundled during hardware order build.

• ECU Isolation & Inquiry: The DTC module connects directly to the Engine Control Unit (ECU) to query registered engine fault codes. Transmission (TCU), Airbag, ABS, or body control modules are not listed on standard queries.
• Fault Code Screen Output: Upon querying, the display reports the total count of detected codes (e.g., CHECKING DTC(S) 04 FOUND) followed by the raw decimal DTC listing (e.g., 7900, 2937, 5671, 4201).
• Clearing Stored Fault Codes: Pressing Button 3 while on Page 1 dispatches an immediate clear command to the vehicle ECU. On standard setups, this purges stored ECU fault codes; on newer vehicle protocols/models, this command clears stored fault codes across all vehicle control modules.
• Raw Numeric DTCs on 2012+ VAG UDS Vehicles: On 2012+ VAG UDS ECUs, VisiCan reads raw decimal fault codes directly from ECU memory registers. Because OEM databases (ODIS, VCDS) rely on multi-gigabyte lookup tables to translate numbers to P/U-codes, VisiCan displays the raw decimal code (e.g., 04675).
• Cross-Referencing Raw DTCs: Users can search online using the format VAG DTC [number] (e.g., searching VAG DTC 4675 identifies 4675 - Please Check Fault Codes in Control Module for ABS Brakes / U1017).

• Delta Deviation Calculation: For parameters with ECU-generated target/specified values (e.g., High-Pressure Fuel Rail Pressure - HPF, Target Boost - BTR), alarm limits (WARN@ and ALARM@) calculate the absolute delta (difference) between ECU target and live actual readings.
• Trigger States:
  • WARN@ State: Parameter text turns orange when deviation exceeds configured WARN@ offset threshold.
  • ALARM@ State: Parameter text turns red and screen border flashes when deviation exceeds ALARM@ threshold.

• Warranty Evaluation: The warranty period for VisiCan devices is evaluated based on original purchase/delivery records and applicable warranty terms. Ownership transfer does not restart, extend, or invalidate the original warranty duration.
• Out-of-Warranty Repairs: Units rendered out of warranty due to user intervention, liquid damage, forced improper connections, etc., do not gain a restarted overall warranty period following paid repairs.
• Software & Update Support: Under valid warranty conditions, stability updates for the same vehicle and ECU configuration are offered free of charge. Out-of-warranty units or requests for hardware inspection, feature upgrades, or new communication firmware for different ECU/vehicle platforms are subject to service fees (notified in advance).
• Commercial Disputes: VisiCan does not intervene in commercial disputes between second-hand buyers and sellers; we evaluate technical support and service options available for your current unit.

• Personal Data Confidentiality: We strictly do not share previous customers' personal data, payment/transaction details, or private correspondence with third parties.
• Service Record Usage: We can evaluate your current unit's technical support and warranty eligibility and explain applicable service options. Technical service logs are utilized exclusively by authorized staff for managing support processes and are never disclosed to third parties.

• Warranty Terms: VisiCan Displays include a 2-year manufacturer warranty covering manufacturing defects.
• Exclusions: Liquid damage, physical housing/screen damage, cracking/breaking of plastic enclosure, unauthorized disassembling/opening, chemical degradation, or forced connector installation despite physical keying are excluded from warranty coverage.

• Trade-in Credit Procedure: Customers upgrading to a new-generation display can send their functional, invoiced, under-warranty VisiCan display via tracked courier under trade-in terms. Upon bench inspection of the returned unit, a trade-in credit refund is issued.
• Harness Compatibility: Harnesses and USB programming cables remain cross-compatible across generations and can be retained during platform updates.

• Same Chassis / Different ECU (e.g., Golf Mk7 1.4 TSI to Golf Mk7 GTI 2.0 TSI): Physical housing remains unchanged. A new ECU communication firmware license must be purchased and flashed via PC.
• Different Chassis / Platform Swap (e.g., BMW F30 to Cupra Formentor VZ or Audi S3 8Y to Golf Mk8): Requires sending the functional unit to VisiCan via tracked courier. VisiCan replaces physical housing components, screen mountings, and communication firmware according to standard after-sales component exchange rates (depending on display size and selected software add-on bundles). Component re-fitting does not reset or extend the original warranty duration.

Shipping and Packaging Procedure:

• Pre-Approval and VisiAI Steps: Customers should follow all troubleshooting and guidance steps via VisiAI prior to removing and shipping their device.
• Email Communication: If support steps do not restore normal gauge operation, contact our team via email at team@visicaneu.com to perform guided testing, settings, and configuration steps, providing required photos as requested.
• Courier Shipping: Upon receiving Service Approval from our team, pack the display with all original accessories securely, similar to new product dispatch condition.

• Support Channels: VisiCan does not operate walk-in retail showrooms, customer reception offices, or live phone/video support. All technical service, warranty evaluations, and bench repairs are processed via tracked courier (Yurtiçi Kargo in Turkey; DHL/FedEx internationally). Technical assistance is provided exclusively via text ticketing and email (info@visicaneu.com). Installations are performed by the end-user or for a fee through our recommended partner workshop network.
• Checkout Payment Errors (TRY Regulation): Domestic transactions in Turkey are regulated by BDDK and must be processed in Turkish Lira (TRY). If credit card errors occur at checkout, switch the website currency selector to TRY, empty the cart, re-add items, and complete checkout.
• Promotional Discount Errors: If promotional codes are missed during checkout, VisiCan accounting issues partial card refunds to reflect verified campaign rates. Tax invoices (E-Invoice) require personal national-id or corporate tax numbers and can be billed separately from third-party workshop delivery destinations.

• Campus & Offices: Our R&D Center is located inside the Akdeniz University Campus, and our main manufacturing facility is in the Antalya Organised Industrial Zone (3rd Section). For our North American customers, our USA operations hub is located in Sacramento, CA.

Shipping and Packaging Instructions:

Please follow these steps before sending your device to our service center:

• Communication with VisiCan Team: First, contact support channels (VisiAI) and follow guided troubleshooting. If unresolved, contact our technical team at team@visicaneu.com with your attempted steps and ship only after receiving courier confirmation from our team.
• Package Contents: Pack your display panel completely with all associated accessories (OBD cable, update cables, etc.).
• Information Note: Include a written note inside the package specifying your contact details (Full Name, Phone, Address) and a detailed description of symptoms/issues.
• Safe Packaging: Securely package the product in impact-resistant, protective packaging similar to its original dispatch condition.

Courier Dispatch Processes:

• Warranty Inspection: Upon arrival, purchase date, service duration, user intervention, physical damage, and liquid exposure are inspected. Defects under manufacturer warranty are repaired free of charge. Out-of-warranty cases are communicated with details and repaired upon approval against service fees.
• Declined Repair Quotation: If provided repair/part exchange quotes are declined, testing/inspection service fees and return shipping charges are requested prior to dispatching the device back.
• No Defects Found / External Factors: If bench testing reveals no hardware fault (issues stemming from vehicle wiring or external factors rather than VisiCan), testing/inspection service fees and courier charges are payable by the customer regardless of warranty status.
• Dispatches for Updates or Configuration: Units dispatched for user-responsibility operations such as firmware flashing or setting adjustments carry testing service fees and shipping charges payable by the receiver even within warranty terms.